Politique de remboursement
Free Return Details
Our online returns are now so easy!
If you selected Return Coverage for $1.98 at checkout, you can return item(s)* from your order for free!
If you did not purchase the coverage, no worries- you can still return your order using this same process, but a handling fee will be deducted off of your refund total.
Start your return here- log into our Self Serve Returns portal, simply select the items you’d like to return, and follow the prompts to get your return label.
Once we have the item(s) back, we will issue a refund to the original method of payment!
*Some items will not be eligible for a return despite the purchase of return coverage; please be sure that you have read our list of final sale items prior to making your purchase or requesting a return.
Returning Your Order In-Store
To return your online or in-store purchase, please visit your local Snuggle Bugz location with your original method of payment and provide them with your order number.
All returns are subject to inspection upon return and it is up to the discretion of the store team to authorize it. Returned or exchanged merchandise must be unused/unworn and returned in its original packaging (unopened) within 30 days. For clothing, toys, or other items without a box the original tags must be intact. Items not deemed in returnable condition may be rejected or subject to a restocking fee of up to 100%. Note that some items are final sale and cannot be returned or exchanged.
US Returns
Snugglebugz.ca is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, email sales@snugglebugz.ca to advise us that you are sending your product(s) back and to get a Return Authorization Number (This number must be written on the outside of the returned parcel). We require that all returns be made through an insurable method and that a tracking number is provided. Snugglebugz.ca is not responsible for items that may have become lost or stolen in shipment. You have up to 14 days from the date of delivery for all returns. US and International orders do not qualify for free returns.
Final Sale Items
Snuggle Bugz customers can always be confident that our products are completely new, unused and attain a high standard of quality. For safety and hygienic reasons, the following products are final sale and cannot be returned or exchanged:
- Car Seats and Car Bases
- Travel Systems [Strollers + Car Seats]
- Playards once opened
- Furniture
- Mattresses & Mattress Covers
- Teethers & Pacifiers
- Bathing Items [Bath Tubs + Accessories]
- Bathroom Items [Skin Care, Toothbrushes and Toothpaste once opened]
- Feeding Items [Bowls, Plates, Utensils, Water Bottles once opened]
- Diapers & Swim Diapers
- Training Underwear
- Potties and Toilet Seat Trainers
- Breast Pumps & Accessories
- Personal Care Products
- Food
- Nursing Bras
- Thermometers
- Baby Swings
- Baby Monitors
Additionally, the following items are also final sale:
- Clearance Items, indicated by the price ending in .88 cents
- Items that have been removed or taken out of their original packaging
- Items that have been used outside the home
- Items that have been assembled and modified
- Items that have been price matched
- Special order items (including but not limited to all furniture)