Carrières

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends. 

A Sr. Retail Sales Advisor is a leader on our sales floor. They are comfortable leading the store team to achieving daily KPI targets and executing expected store tasks. They are responsible for opening/closing a store and will, at times, be a lead decision maker in the store. They are energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry. 

Responsibilities: 

• Customer Service in person & over the phone 
• POS Transactions for Friends (sales, inventory look ups, placing special orders) 
• Product expert: Assist Friends in finding the best product to meet their needs 
• Receiving store shipments and Stock Replenishment 
• Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms) 
• Assist with the merchandising & store promotional signage 
• Setting daily game plan with a team of associates to reach daily KPIs and complete daily tasks 
• Opening/Closing the store 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Requirements: 

• Customer Service experience (Min 2 years) 
• Proven Leadership experience (Min 1 year) 
• Charismatic, energetic person 
• Great Communicator (expected to communicate with Friends, Peers & Managers) 
• Proven history of working with a team & taking on a leadership role 
• Ability to be on their feet for 6 to 8-hour shifts 
• Ability to lift and/or move 50 lbs 
• Self-Starter – ability to understand and execute tasks with minimal supervision 
• Min of 2 years of cash handling experience 
• Comfort with Point of Sale (POS) 
• Comfort & Understanding of email programs 
• Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.) 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : Retail Store Manager 

Location: Milton

Hours: Part Time: Minimum availability 15 to 20 hours/week with ability to work evenings and weekends

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Parenting is hard, and every parent wants the best for their child. That’s where we come in! At Snuggle Bugz, we’re passionate about helping parents navigate the early stages of parenthood with confidence. We’re looking for an experienced, data-driven eCommerce Site Specialist who is passionate about digital commerce, customer experience, and website optimization.  

This role is a critical part of our eCommerce team and will help drive online growth by improving website performance, optimizing the customer journey, and ensuring our customers can easily discover and purchase the products they need.  

Position Summary  

The eCommerce Site Specialist will work closely with Purchasing, Marketing, Operations, and the eCommerce Manager to own the day-to-day management and optimization of the Shopify website experience.  

This role is responsible for improving website performance, increasing conversion, enhancing product discoverability, and executing initiatives that support online revenue growth. The ideal candidate is proactive, analytical, and resultsoriented, with the ability to identify opportunities, prioritize initiatives, and continuously improve the digital customer experience.  

Using website analytics, customer insights, and eCommerce best practices, the eCommerce Site Specialist will optimize website content, navigation, merchandising, search, SEO, and functionality to help achieve business goals and deliver a seamless shopping experience 

Requirements: 

• 3–5 years of hands-on experience managing and optimizing a Shopify (or comparable enterprise eCommerce platform) website. 
• Strong understanding of eCommerce best practices, digital merchandising, customer journey optimization, and conversion rate optimization (CRO). 
• Experience managing large online product catalogues, including merchandising, taxonomy, collections, product discoverability, and website navigation. 
• Experience working with Shopify Search & Discovery, Searchspring, Algolia, or similar site search and merchandising platforms is considered an asset. 
• Strong knowledge of SEO best practices, including on-page optimization, technical SEO fundamentals, structured content, and product discoverability. 
• Experience using analytics platforms such as Google Analytics (GA4), Google Search Console, and other reporting tools to measure performance and identify growth opportunities. 
• Experience managing website enhancement projects, coordinating development requests, and working with third-party integrations. 
• Familiarity with project management platforms such as Jira, Notion, Asana, or similar is considered an asset. 
• Experience leveraging AI tools to improve workflow efficiency, SEO, reporting, merchandising, and digital optimization. 
• Experience managing high-volume product catalogues (10,000+ SKUs considered an asset). 
• Basic understanding of HTML, CSS, and JavaScript to support website updates and collaborate with development partners. 
• Results-oriented mindset with strong ownership and accountability for improving website performance and supporting revenue goals. 
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail. 
• Strong written and verbal communication skills with the ability to collaborate effectively across teams. 
• Ability to prioritize multiple projects and work independently in a fast-paced eCommerce environment. 
• Firsthand knowledge of baby products, retail, or our brands is considered an asset. 
• Entrepreneurial mindset with a passion for continuous learning, innovation, and delivering exceptional customer experiences. 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Responsibilities: 

Website Operations & Optimization 

• Own the day-to-day management and optimization of the Shopify website, ensuring a seamless customer experience across homepage, landing pages, collection pages, product pages, CMS content, navigation, and promotional pages. 
• Execute website updates, seasonal campaigns, product launches, promotions, and merchandising initiatives that support business objectives and revenue goals. 
• Manage website merchandising strategies, including collections, featured products, product sorting, promotional placements, and seasonal content. 
• Partner with Purchasing, Marketing, Operations, Customer Service, and the eCommerce Manager to ensure website content, promotions, inventory visibility, pricing, and customer experiences align with business priorities. 
• Conduct regular website audits to identify opportunities that improve customer experience, conversion, revenue performance, and operational efficiency. 

Business Performance & Revenue Growth 

• Own and monitor key eCommerce KPIs, including revenue, conversion rate, average order value (AOV), traffic, and product performance. 
• Identify and execute opportunities to improve website performance and support monthly and annual online revenue goals. 
• Use data, customer behaviour insights, and merchandising opportunities to recommend improvements that drive growth. 
• Partner with the eCommerce Manager to prioritize initiatives based on business impact and revenue potential. 

Conversion Rate Optimization (CRO) 

• Monitor customer behaviour and website performance to identify opportunities to improve conversion rate, average order value, and overall customer experience. 
• Identify opportunities to improve customer journeys, including product discovery, search, collection browsing, and checkout experience. 
• Conduct website audits and support A/B testing initiatives to optimize website performance and customer engagement. 
• Analyze test results and make data-driven recommendations for future improvements. 

Analytics & Reporting 

• Analyze website performance metrics, including revenue, conversion rate, AOV, traffic sources, search performance, product performance, and customer engagement. 
• Provide actionable insights and recommendations to improve website performance and support revenue growth. 
• Use data to evaluate merchandising strategies, promotional performance, and website enhancements. 
• Conduct competitive analysis and identify opportunities to improve website features, functionality, and customer experience. 

Search, Merchandising & SEO 

• Own site search optimization, including synonyms, redirects, merchandising rules, filters, and product discoverability. 
• Recommend merchandising strategies based on seasonality, inventory levels, customer demand, business priorities, and promotional opportunities. 
• Manage on-page SEO initiatives across product pages, collections, CMS pages, and Learning Centre content, ensuring best practices for metadata, headings, structured content, internal linking, and search visibility. 
• Partner with the Product Catalogue team to ensure product information, imagery, pricing, shipping restrictions, and enhanced content remain accurate and optimized. 

Website Projects & Integrations 

• Collaborate with internal teams and external development partners to gather requirements, manage tickets, test enhancements, and ensure successful implementation of website improvements. 
• Manage website enhancement projects from planning through implementation, coordinating with internal stakeholders and external development partners. 
• Create, prioritize, and manage development tickets, ensuring projects are tested and delivered successfully. 
• Support third-party integrations, website applications, and ongoing Shopify platform enhancements. 
• Perform quality assurance (QA), user acceptance testing (UAT), and post-launch validation for new features and website updates. 

Innovation & Continuous Improvement 

• Leverage AI tools and emerging technologies to improve workflow efficiency, SEO optimization, merchandising, reporting, and customer experience. 
• Stay current on eCommerce trends, Shopify updates, customer experience best practices, and emerging technologies. 
• Continuously identify opportunities to improve website performance, internal processes, and operational efficiency. 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : eCommerce Manager 

Hours: Full Time Salary (40 hours/week, Monday-Friday). Some evenings and weekends will be required. 

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca 

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends. 

A Retail Sales Advisor is energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry. 

Responsibilities: 

• Customer Service in person & over the phone 
• POS Transactions for Friends (sales, inventory look ups, placing special orders) 
• Product expert: Assist Friends in finding the best product to meet their needs 
• Receiving store shipments and stock replenishment 
• Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms) 
• Assist with the merchandising & store promotional signage 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Requirements: 

• Charismatic, energetic person 
• Great Communicator (expected to communicate with Friends, Peers & Managers) 
• Proven history of working within a team environment 
• Ability to be on their feet for 6 to 8-hour shifts 
• Ability to lift and/or move 50 lbs 
• Self-Starter – ability to understand and execute tasks with minimal supervision 
• Comfort with cash handling 
• Comfort with Point of Sale (POS) 
• Comfort & understanding of email programs 
• Comfort & awareness of Social Media channels (Facebook, Instagram, etc.) 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : Retail Store Manager 

Location: Oakville, Etobicoke, Burlington

Hours: Part-Time: Minimum availability 15 to 20 hours/week with ability to work evenings and weekends 

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca 

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently, we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide support for our marketing team. 

The Snuggle Bugz Social Media & Content Specialist is a driven and organized individual with solid project management skills who can support the execution of marketing initiatives across digital and social media platforms that include, but are not limited to, social media strategy, content creation, content execution, social media reporting and digital marketing that are in line with our strategic objectives. 

Responsibilities: 

Content Creation & Design 

• Shoot and edit video content for social media, paid advertising, launches, and brand storytelling 
• Create short-form and long-form content across social platforms 
• Design creative assets for social 
• Help maintain and evolve the visual identity of the Snuggle Bugz brand 
• Organize and manage photo, video, and creative assets 

Content and Social Media 

• Lead strategy, coordination, scheduling, and posting across several owned social channels (Instagram, Facebook and Pinterest, OR TikTok and YouTube) 
• Manage social content calendars in relation to ongoing requirements, major events and promotions, product launches, etc. 
• Collaborate with the marketing team to develop creative content strategies that support brand awareness, community engagement, and revenue goals 
• Own content analytics and reporting – assessing trends, responding to algorithm changes, and championing overall social excellence 
• Contribute to written content on Snuggle Bugz Learning Centre 
• Stay current on social media trends, content formats, editing styles, platform updates, and emerging channels 

Coordination 

• Work with internal and external resources for campaign scheduling, approvals, copy and graphical assets, product requests, edits, etc. 
• Build creative and campaign briefs, assigning responsibilities, and managing project delivery schedules. 
• Manage marketing calendars for content stakeholders 
• Contribute to strategic planning discussions around business growth opportunities 

Reporting 

• Responsible for regular delivery and sharing of marketing KPI’s to ensure constant commitment to and tracking of results across primary channels of marketing execution 
• Manage weekly and monthly reporting 

Qualifications: 

• Minimum 2-year experience in a similar role 
• Post-Secondary Education in Marketing, Communications or related field 
• Proficiency in MS Office, WordPress 
• Proficiency across social media platforms: Instagram, TikTok, YouTube, Pinterest, etc. 
• Experience in business reporting, building presentations, and sharing analytical information 
• Experience working with Canva (Adobe Photoshop/Illustrator an asset) 
• Excellent organization, project management and time management skills 
• Effective verbal and written communication skills 
• Highly detailed oriented 
• Ability to independently shoot both photo and video content 
• Strong understanding of social-first content and modern digital storytelling 
• Understanding of lighting, framing, composition, and visual storytelling 
• Experience creating content across multiple social media platforms 
• Understanding of content strategy, audience engagement, and social media best practices 
• Must be comfortable in a fast-paced, high-pressured, deadline-driven environment 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Reports to: Director of Marketing & Brand Management 

Hours: Full-Time, hybrid, 40 hours per week, occasional evenings and weekends