Politique d’expédition
Snugglebugz.ca proudly offers free shipping on orders over $99* (excluding Furniture) on Canadian orders!
Orders over $99 before taxes and shipping to a Canadian address are shipped free of charge via standard free shipping* with our trusted shipping partners.
Important Details:
- Remote area exceptions and specific Free Shipping & Return policies apply.
- Furniture orders are excluded from free shipping offers.
- In rare cases, shipping may not be available to certain locations.
About Final Shipping Rates: Shipping costs are determined by the package's weight, dimensions, and destination. These rates may be adjusted at the time of shipping. If the actual shipping cost exceeds the initial rate provided at checkout:
- Our customer service team will reach out to you with the updated rate.
- Orders will only be shipped once the additional payment is completed.
Snuggle Bugz reserves the right to cancel or decline to ship any order at its sole discretion.
Furniture
All online orders are available for pick-up at either our Oakville warehouse location or our Coquitlam store, unless you choose to pay for delivery through one of our trusted third-party delivery partners at checkout.
Greater Toronto and Hamilton Area (GTHA):
- Snuggle Bugz partners with an independent local delivery company to service the GTHA. Delivery fees are based on the total value of goods and your location.
Coquitlam Area:
- For local residents, we work with an independent delivery company to serve the Coquitlam area. Fees are calculated based on the total value of goods and delivery location.
Delivery Radius:
Shipping is only available within an approximate 45 km radius of our Oakville Warehouse (link)
Furniture Policy:
All furniture items are final sale and non-returnable, ensuring that every product is completely new and unused.
Please inspect your delivery immediately upon arrival and report any damages or missing items within 24 hours of delivery.
Cancellation Policy
Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please call us toll-free at 1-877-768-4284 with your order number or email sales@snugglebugz.ca. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.
US Shipping
Snugglebugz.ca ships all US orders through the Canadian Postal Service. The purchaser is responsible for all shipping costs as well as any duty, brokerage or any other fees charged by the carrier. The minimum delivery charge for shipping in the US is $30. If the shipping cost is greater, we will contact you prior to shipping out your order.
Please note some items are not eligible for shipping outside of Canada. These items include but are not limited to car seats, furniture and some strollers.
To place an order with shipping to the US, please reach out to sales@snugglebugz.ca with your shipping address and the items you would like to purchase and our team would be happy to see if your desired items are eligible for US shipping.
Remote Area Exceptions
Unfortunately, we are unable to offer our free shipping to select remote areas due to the higher cost of shipping. If you are placing an order to be shipped to one of the remote locations you will be charged a flat rate at checkout.
Final shipping rates are based on the weight and dimensions of the package as well as the destination.
If the shipping rate exceeds the flat rate provided at checkout, our customer service team will reach out to provide you with an updated rate and will send through a payment request via PayPal for the difference. We will require the payment request to be completed before we are able to ship your order.