At noüka, the safety and well-being of families is their top priority, and they are dedicated to maintaining the trust that parents and retailers place in them. Every noüka product undergoes rigorous independent testing and meets or exceeds the safety standards set by global organizations such as the Consumer Product Safety Commission (CPSC) and the American Society for Testing and Materials (ASTM) International. Noüka stay actively informed on scientific findings and any updates to regulations to ensure their products reflect the highest standards of safety and quality.

Additionally, they perform follow-up testing at regular intervals after a product is launched to ensure its ongoing safety and reliability.

To ensure the suction bowls adhere properly, make sure the highchair tray is clean and free of any dust, grease, or debris. For improved suction, you can also wipe the suction cups and the tray surface with rubbing alcohol before placing the bowls. This helps create a stronger seal for better results.

If your noüka Straw Cup is not letting liquid through, the valve may need to be activated.

How to Activate the Valve:

1. Squeeze the top of the straw gently.
2. Rub the valve between your hands to help open the X-shaped slits.

Why This Happens:

The leak-proof feature of the straw comes from the silicone seal with X-shaped slits. If the slits are sticking together, gently manipulating them will help restore functionality.

If you have further issues, feel free to contact our Customer Service team for assistance!

Sometimes, you may notice liquid leaking out of the top of your noüka Straw Cup. This happens because pressure can build up inside any closed cup with a straw. Pressure increases for various reasons, such as changes in temperature or environmental conditions.

How to prevent leaks:

• Keep the straw cup closed when not in use to minimize pressure changes.
• Before using, slightly unscrew the cap to release any built-up pressure before your child drinks from the straw.

These simple steps can help prevent leaks and keep your straw cup mess-free!

The Centers for Disease Control (CDC) recommends sterilizing sippy or straw cups in certain situations to ensure your child’s safety:

When to sterilize:

• If your baby is younger than 3 months, was born prematurely, or has a weakened immune system (sterilize at least once daily).
• Before the first use after purchase.
• After traveling with the cup.
• If milk, formula, or juice has been left at room temperature beyond the recommended time.
• If the cup comes into contact with contaminated surfaces or floors.
• Daily, if your baby is sick with the flu or other viral or bacterial infections.

For older, healthy babies, sterilizing may not be necessary if the cups are thoroughly cleaned after each use.

For more details, check out our guide on sterilizing your noüka Sippy or Straw Cups.

Though not recommended, noüka Cooling Ring Teethers and Nature Teethers can be safely frozen. The material is designed to remain soft, providing gentle relief for your baby's tender gums. For best results, we suggest refrigerating the teethers to maintain an ideal texture.

The noüka Baby Care Nail Brush is made with soft, natural goat bristles. These gentle bristles are perfect for cleaning under your baby's nails without irritating their delicate skin.

The noüka Baby Care First Hair Brush is made with gentle, natural boar bristles. These soft bristles are perfect for your baby’s delicate scalp, helping to smooth hair and distribute natural oils for a healthy shine.