Careers

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends. 

A Sr. Retail Sales Advisor is a leader on our sales floor. They are comfortable leading the store team to achieving daily KPI targets and executing expected store tasks. They are responsible for opening/closing a store and will, at times, be a lead decision maker in the store. They are energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry. 

Responsibilities: 

• Customer Service in person & over the phone 
• POS Transactions for Friends (sales, inventory look ups, placing special orders) 
• Product expert: Assist Friends in finding the best product to meet their needs 
• Receiving store shipments and Stock Replenishment 
• Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms) 
• Assist with the merchandising & store promotional signage 
• Setting daily game plan with a team of associates to reach daily KPIs and complete daily tasks 
• Opening/Closing the store 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Requirements: 

• Customer Service experience (Min 2 years) 
• Proven Leadership experience (Min 1 year) 
• Charismatic, energetic person 
• Great Communicator (expected to communicate with Friends, Peers & Managers) 
• Proven history of working with a team & taking on a leadership role 
• Ability to be on their feet for 6 to 8-hour shifts 
• Ability to lift and/or move 50 lbs 
• Self-Starter – ability to understand and execute tasks with minimal supervision 
• Min of 2 years of cash handling experience 
• Comfort with Point of Sale (POS) 
• Comfort & Understanding of email programs 
• Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.) 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : Retail Store Manager 

Location: Oakville

Hours: Minimum availability 15 to 20 hours/week with ability to work evenings and weekends

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Parenting is hard, and every parent wants the best for their child. That’s where we come in! At Snuggle Bugz, we’re passionate about helping parents navigate the early stages of parenthood with confidence. We’re looking for an experienced, data-driven eCommerce Site Specialist who is passionate about digital commerce, customer experience, and website optimization.  

This role is a critical part of our eCommerce team and will help drive online growth by improving website performance, optimizing the customer journey, and ensuring our customers can easily discover and purchase the products they need.  

Position Summary  

The eCommerce Site Specialist will work closely with Purchasing, Marketing, Operations, and the eCommerce Manager to own the day-to-day management and optimization of the Shopify website experience.  

This role is responsible for improving website performance, increasing conversion, enhancing product discoverability, and executing initiatives that support online revenue growth. The ideal candidate is proactive, analytical, and resultsoriented, with the ability to identify opportunities, prioritize initiatives, and continuously improve the digital customer experience.  

Using website analytics, customer insights, and eCommerce best practices, the eCommerce Site Specialist will optimize website content, navigation, merchandising, search, SEO, and functionality to help achieve business goals and deliver a seamless shopping experience 

Requirements: 

• 3–5 years of hands-on experience managing and optimizing a Shopify (or comparable enterprise eCommerce platform) website. 
• Strong understanding of eCommerce best practices, digital merchandising, customer journey optimization, and conversion rate optimization (CRO). 
• Experience managing large online product catalogues, including merchandising, taxonomy, collections, product discoverability, and website navigation. 
• Experience working with Shopify Search & Discovery, Searchspring, Algolia, or similar site search and merchandising platforms is considered an asset. 
• Strong knowledge of SEO best practices, including on-page optimization, technical SEO fundamentals, structured content, and product discoverability. 
• Experience using analytics platforms such as Google Analytics (GA4), Google Search Console, and other reporting tools to measure performance and identify growth opportunities. 
• Experience managing website enhancement projects, coordinating development requests, and working with third-party integrations. 
• Familiarity with project management platforms such as Jira, Notion, Asana, or similar is considered an asset. 
• Experience leveraging AI tools to improve workflow efficiency, SEO, reporting, merchandising, and digital optimization. 
• Experience managing high-volume product catalogues (10,000+ SKUs considered an asset). 
• Basic understanding of HTML, CSS, and JavaScript to support website updates and collaborate with development partners. 
• Results-oriented mindset with strong ownership and accountability for improving website performance and supporting revenue goals. 
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail. 
• Strong written and verbal communication skills with the ability to collaborate effectively across teams. 
• Ability to prioritize multiple projects and work independently in a fast-paced eCommerce environment. 
• Firsthand knowledge of baby products, retail, or our brands is considered an asset. 
• Entrepreneurial mindset with a passion for continuous learning, innovation, and delivering exceptional customer experiences. 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Responsibilities: 

Website Operations & Optimization 

• Own the day-to-day management and optimization of the Shopify website, ensuring a seamless customer experience across homepage, landing pages, collection pages, product pages, CMS content, navigation, and promotional pages. 
• Execute website updates, seasonal campaigns, product launches, promotions, and merchandising initiatives that support business objectives and revenue goals. 
• Manage website merchandising strategies, including collections, featured products, product sorting, promotional placements, and seasonal content. 
• Partner with Purchasing, Marketing, Operations, Customer Service, and the eCommerce Manager to ensure website content, promotions, inventory visibility, pricing, and customer experiences align with business priorities. 
• Conduct regular website audits to identify opportunities that improve customer experience, conversion, revenue performance, and operational efficiency. 

Business Performance & Revenue Growth 

• Own and monitor key eCommerce KPIs, including revenue, conversion rate, average order value (AOV), traffic, and product performance. 
• Identify and execute opportunities to improve website performance and support monthly and annual online revenue goals. 
• Use data, customer behaviour insights, and merchandising opportunities to recommend improvements that drive growth. 
• Partner with the eCommerce Manager to prioritize initiatives based on business impact and revenue potential. 

Conversion Rate Optimization (CRO) 

• Monitor customer behaviour and website performance to identify opportunities to improve conversion rate, average order value, and overall customer experience. 
• Identify opportunities to improve customer journeys, including product discovery, search, collection browsing, and checkout experience. 
• Conduct website audits and support A/B testing initiatives to optimize website performance and customer engagement. 
• Analyze test results and make data-driven recommendations for future improvements. 

Analytics & Reporting 

• Analyze website performance metrics, including revenue, conversion rate, AOV, traffic sources, search performance, product performance, and customer engagement. 
• Provide actionable insights and recommendations to improve website performance and support revenue growth. 
• Use data to evaluate merchandising strategies, promotional performance, and website enhancements. 
• Conduct competitive analysis and identify opportunities to improve website features, functionality, and customer experience. 

Search, Merchandising & SEO 

• Own site search optimization, including synonyms, redirects, merchandising rules, filters, and product discoverability. 
• Recommend merchandising strategies based on seasonality, inventory levels, customer demand, business priorities, and promotional opportunities. 
• Manage on-page SEO initiatives across product pages, collections, CMS pages, and Learning Centre content, ensuring best practices for metadata, headings, structured content, internal linking, and search visibility. 
• Partner with the Product Catalogue team to ensure product information, imagery, pricing, shipping restrictions, and enhanced content remain accurate and optimized. 

Website Projects & Integrations 

• Collaborate with internal teams and external development partners to gather requirements, manage tickets, test enhancements, and ensure successful implementation of website improvements. 
• Manage website enhancement projects from planning through implementation, coordinating with internal stakeholders and external development partners. 
• Create, prioritize, and manage development tickets, ensuring projects are tested and delivered successfully. 
• Support third-party integrations, website applications, and ongoing Shopify platform enhancements. 
• Perform quality assurance (QA), user acceptance testing (UAT), and post-launch validation for new features and website updates. 

Innovation & Continuous Improvement 

• Leverage AI tools and emerging technologies to improve workflow efficiency, SEO optimization, merchandising, reporting, and customer experience. 
• Stay current on eCommerce trends, Shopify updates, customer experience best practices, and emerging technologies. 
• Continuously identify opportunities to improve website performance, internal processes, and operational efficiency. 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : eCommerce Manager 

Hours: Full Time Salary (40 hours/week, Monday-Friday). Some evenings and weekends will be required. 

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca 

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion for building meaningful relationships with our friends. 

A Retail Sales Advisor is energetic, upbeat, and Friend oriented. They have strong interpersonal skills and possess the ability to empathize with our Friends. They are willing and excited to retain extensive product information and regulations associated with the industry. 

Responsibilities: 

• Customer Service in person & over the phone 
• POS Transactions for Friends (sales, inventory look ups, placing special orders) 
• Product expert: Assist Friends in finding the best product to meet their needs 
• Receiving store shipments and stock replenishment 
• Maintaining cleanliness of the store & Friend Areas (bathrooms, kitchen area, sales floor, displays, backrooms) 
• Assist with the merchandising & store promotional signage 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Requirements: 

• Charismatic, energetic person 
• Great Communicator (expected to communicate with Friends, Peers & Managers) 
• Proven history of working within a team environment 
• Ability to be on their feet for 6 to 8-hour shifts 
• Ability to lift and/or move 50 lbs 
• Self-Starter – ability to understand and execute tasks with minimal supervision 
• Comfort with cash handling 
• Comfort with Point of Sale (POS) 
• Comfort & understanding of email programs 
• Comfort & awareness of Social Media channels (Facebook, Instagram, etc.) 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : Retail Store Manager 

Location: Oakville, Etobicoke

Hours: Part-Time: Minimum availability 15 to 20 hours/week with ability to work evenings and weekends 

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca 

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide support in our Distribution Centre. 

A full-time week-day position, involving infrequent weekend work. The successful candidate will be good with numbers and organization, have a flexible schedule, be able to lift 50 pounds and have a sense of urgency about them! The combination of receiving, picking and shipping means that quick turnarounds are the rule, not the exception. This is an entry level position that presents an opportunity to get in on the ground floor and grow with our organization. 

Requirements: 

• Good organization and time management skills 
• Hard working with a desire to see a job done to completion 
• Ability to lift heavy objects (50 lbs+) 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Responsibilities: 

• Putting product away in the accurate BIN location 
• Pulling / Picking inventory from BIN locations for orders and store transfers 
• Restocking shelves from overflow inventory locations and consolidating items when necessary 
• Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat 
• Perform inventory control procedures including assigned cycle counting 
• Communicate and cooperate with supervisors and coworkers 
• Other duties as assigned 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to: Distribution Centre Supervisor 

Hours: Flex shifts. 8 hours a week minimum availability. 

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca 

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide support in our Distribution Centre. 

A full-time week-day position, involving infrequent weekend work. The successful candidate will be good with numbers and organization, have a flexible schedule, be able to lift 50 pounds and have a sense of urgency about them! The combination of receiving, picking and shipping means that quick turnarounds are the rule, not the exception. This is an entry level position that presents an opportunity to get in on the ground floor and grow with our organization. 

Requirements: 

• Good organization and time management skills 
• Hard working with a desire to see a job done to completion 
• Ability to lift heavy objects (50 lbs+) 
• Previous experience as a warehouse worker an asset 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Responsibilities: 

• Putting product away in the accurate BIN location 
• Pulling / Picking inventory from BIN locations for orders and store transfers 
• Restocking shelves from overflow inventory locations and consolidating items when necessary 
• Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat 
• Perform inventory control procedures including assigned cycle counting 
• Communicate and cooperate with supervisors and coworkers 
• Other duties as assigned 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to: Distribution Centre Supervisor 

Hours: Full Time: 30 - 40 hours

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca 

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide key support to our finance team.  

The Accounting Clerk will work as a key member of the Finance team. The Accounting Clerk assists in receiving and entering vouchers and invoices; month end close; preparing invoices for payment; and maintaining accounts payable records. This position is a full-time salaried position. The successful candidate will love numbers, demonstrate strong communication and resolution skills, be detail oriented, be able to work independently and as part of a team. 

Responsibilities: 

• Receiving and recording invoices for product received from vendors 
• Input invoices and other Accounts Payable vouchers into the ERP system 
• Assist with inventory investigations and reconciliations 
• Coordinate with internal and external stakeholders 
• Assist with preparing payments for vendors 
• Assist with month end close 
• Maintain Accounts Payable records 
• Perform/complete other additional projects, duties and assignments as required 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Requirements: 

• College or University education in Business Administration or equivalent 
• 1-2 years of relevant experience within Finance department preferred 
• Strong and advanced knowledge of Excel and other MS Office products 
• Good working knowledge of ERP systems 
• Strong problem-solving skills 
• Strong analytical thinker, process focused and detail oriented 
• Advanced interpersonal and communication skills (verbal & written) 
• Hands on entrepreneurial spirit and drive 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : Finance Manager 

Location: 2160 S Service Rd W, Oakville 

Hours: Full Time Salary, 40 hrs per week, M-F, some evenings and weekends may be required. 

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca

Parenting is hard, and everyone wants the best for their children. That's where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide support. 

Our Accounting Assistant will be responsible for assisting the finance team with various tasks, including but not limited to, matching of customer deposits in the ERP system, posting of vendor invoices, reconciling vendor account statements, as well as providing administrative support through various tasks. The position requires someone with attention to detail to ensure accuracy at all times. 

Responsibilities: 

• Assist with matching customer deposits in ERP system 
• Post Accounts Payable invoices 
• Review vendor statements to identify any discrepancies 
• Assist with various administrative tasks within the finance team as needed 
• Other duties as may reasonably be assigned by management 

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process. 

Requirements: 

• Previous experience in a finance department or administrative role is strongly preferred 
• Intermediate knowledge of Microsoft Office (Excel) is strongly preferred 
• Strong communication skills 
• Attention to detail 
• Ability to work independently and as part of a team 
• Ability to work well under pressure and in a fast-paced environment 
• Hands on entrepreneurial spirit and drive 

Additional duties and responsibilities may be added or modified as required throughout the course of your employment 

Reports to : Finance Manager 

Location: 2160 S Service Rd W, Oakville 

Hours: Flex part-time. Minimum 8 hours per week. 

If you are interested in applying for this position, please email your resume to careers@snugglebugz.ca