Shipping & Returns

Snugglebugz.ca is proud to offer free shipping and free returns* on Canadian orders!

Please note that Remote Area Exceptions and Free Shipping and Return Details apply. In some cases, we may not be able to provide shipping. Please see below for more details.

Orders that are over $99 before taxes and are shipping to a Canadian address are shipped free of charge via standard free shipping*. Snuggle Bugz customers are eligible for one free return. Please note that Remote Area Exceptions and Free Return Details apply. Please see below for more details.

*Final shipping rates are based on the weight/dimensions of the package as well as the destination, and rates may be recalculated at the time of shipping due to those factors. If the shipping rate exceeds the rate provided at checkout, our customer service team will reach out to provide you with an updated rate and will send through a payment request via PayPal for the difference. We will require the payment request to be completed before we are able to ship your order. Snuggle Bugz reserves the right to cancel and not ship an order for any reason at our sole discretion. 

FAQ: Canada Post Shipping Delays

Free Return Details

Snuggle Bugz is happy to cover the cost of one free return through Canada Post Expedited service for a regular priced purchase that qualified for free shipping.

Additional returns are allowed, but the cost of shipping the item back to Snuggle Bugz will be at the purchaser’s expense. Snuggle Bugz is not responsible for items that may have become lost, stolen or damaged in shipment.

If your purchase does not qualify for free shipping, then your purchase does not qualify for free return shipping. The purchaser is responsible for return shipping charges and will not receive a refund of the original shipping charge.

Please note that Snuggle Bugz reserves the right to cancel and not ship an order for any reason at our sole discretion.

Same-Day Shipping

We know how important it is to receive your purchases quickly, which is why we're excited to offer same-day shipping for select customers in the Greater Toronto Area (GTA). Place your order by 10 AM, and we'll ensure it arrives at your doorstep by 11 PM the same day!

Please Note:

• Areas: some areas/postal codes in GTA are not valid in same-day shipping. If you are eligible, it will show as an option at checkout.
• Order Cut-off Time: Orders must be placed before 10 AM to qualify for same-day delivery.
• Product Eligibility: Not all products are eligible for same-day shipping. If your item does not qualify, our customer service team will contact you promptly to inform you and provide a full refund for the shipping fee.
• Delivery Window: While we strive to deliver by 11 PM, unforeseen circumstances such as traffic or weather conditions may occasionally cause delays.

How Quickly Will My Order Ship?

It is important to us that we ship your purchase as quickly as possible. In-stock orders typically ship in 5-7 business days (Monday to Friday, excluding holidays), but process times vary based on the shipping rates selected at checkout.

Please note all shipping fees incurred when sending out the order are non-refundable. Shipments returned to sender or not picked up at shipping depots are considered returns and are subject to return shipping charges.

Expedited and Priority Processing ensures that we bump your order to the front of the line in our processes. Meaning that no matter where you are in the queue when you make your purchase, we bump priority orders to the front of the line and do everything in our power to ship them out as fast as possible.

While we do our best to ensure the fastest shipping possible, we cannot guarantee how long the carrier will take to process and deliver the shipment. Shipping fees are not refundable due to delays with the carrier.

If we discover an in-stock item is not available for whatever reason, you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. 

If your order has a problem and cannot be shipped, we will contact you with a potential resolution. 

Cancellation Policy

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please call us toll-free at 1-877-768-4284 with your order number or email sales@snugglebugz.ca. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.

How Should I Receive My Order?

For insurance purposes many packages will require a signature. You must be present to receive, inspect, & sign for your delivery if a signature is required.

Before signing/receiving the package, check to ensure you have received the proper number of packages and check for damaged packaging

When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”.

If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.

Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages, please report them immediately by emailing sales@snugglebugz.ca with your order number and pictures of any damaged items.

How Can I Return My Order?

Snuggle Bugz offers 30 day return policy on all returnable products. Please note for online purchases the 30 days starts from the date that the package shows delivered. After 30 days, items cannot be returned and are a final sale.

Returned or exchanged merchandise must be unused/unworn and returned in its original packaging (unopened) within 30 days. For clothing, toys, or other items without a box the original tags must be intact. For returns without receipts, you will receive the lowest sale price in the last 6 months onto a gift card. Note that some items are final sale and cannot be returned.

Snuggle Bugz is confident that you will be happy with your purchase, but if you have any concerns with your purchase please reach out to sales@snugglebugz.ca or visit us in-store.

Returning Your Order Online

Snuggle Bugz customers are eligible for one free return. Original order must qualify for free shipping to be eligible for a free return. For additional returns customers will pay the expense of shipping and processing.Please note,shipping fees are non refundable. Refused shipments and shipments returned to sender by the courier are considered returns and are subject to return shipping charges.

To help us expedite the return of your online or in-store purchase, please follow the following steps:

1. Take a photograph of the item(s) you would like to return to show it is in its original packaging and condition
2. Send the photo(s), along with your order number and the reason for your return to sales@snugglebugz.ca

Our team will process your return and email you instructions for returning your order.

Once your return is received and confirmed to be in original condition, we will process your refund or exchange within 14 business days, less original shipping charges if any.

Unfortunately at this time, we are unable to facilitate exchanges for online orders.  

If your order qualifies for Free Return shipping, we will include a return mailing label that must be used within 10 business days. Otherwise, return shipping is at your expense.

Please note that orders returned online without authorization or found to be in non-resalable condition after inspection are subject to refusal or restocking fees of up to 100%. In-store purchases can only be returned online for store-credit and are not eligible for free return labels.

Returning Your Order In-Store

To return your online or in-store purchase, please visit your local Snuggle Bugz location with your original method of payment and provide them with your order number.

All returns are subject to inspection upon return and it is up to the discretion of the store team to authorize it. Returned or exchanged merchandise must be unused/unworn and returned in its original packaging (unopened) within 30 days. For clothing, toys, or other items without a box the original tags must be intact. Items not deemed in returnable condition may be rejected or subject to a restocking fee of up to 100%. Note that some items are final sale and cannot be returned or exchanged.

Final Sale Items

Snuggle Bugz customers can always be confident that our products are completely new, unused and attain a high standard of quality. For safety and hygienic reasons, the following products are final sale and cannot be returned or exchanged:

• Car Seats and Car Bases
• Travel Systems [Strollers + Car Seats]
• Playards once opened
• Furniture
• Mattresses & Mattress Covers
• Teethers & Pacifiers
• Bathing Items [Bath Tubs + Accessories]
• Bathroom Items [Skin Care, Toothbrushes and Toothpaste once opened]
• Feeding Items [Bowls, Plates, Utensils, Water Bottles once opened] 
• Diapers & Swim Diapers
• Training Underwear
• Potties and Toilet Seat Trainers
• Breast Pumps & Accessories
• Personal Care Products
• Food
• Nursing Bras
• Thermometers
• Baby Swings
• Baby Monitors

Additionally, the following items are also final sale:

• Clearance Items, indicated by the price ending in .88 cents
• Items that have been removed or taken out of their original packaging
• Items that have been used outside the home
• Items that have been assembled and modified
• Special order items (including but not limited to all furniture)

Why Are Car Seats Final Sale?

Car seats are a significant investment for a family, both in terms of expense and your child's safety. Car seats are highly engineered to absorb/defer impact damage and are intended to be disposed of after even minor collisions, as certain safety features are 1-time-use only and will not protect a child in subsequent collisions.

Snuggle Bugz is committed to ensuring that all car seats purchased by our customers are guaranteed to be in new manufacturer condition and have never been compromised. For this reason, we do not accept car seat returns, however, if you have a concern over the condition or effectiveness of your car seat, we are happy to assist you in contacting the manufacturer for guidance. 

What Should I Do If My Order Arrives Damaged?

If you received a damaged item, we apologize and look forward to making it right! Damaged items must be reported within 7 business days* of receiving your order. Please email a picture of your damaged item and your order number to sales@snugglebugz.ca. Damages that occur after 7 days of the order being received will be required to go through the vendor warranty. Please send us an email and we would be happy to assist you in contacting the vendor. Please note, we do not provide refunds or replacements due to wear and tear.

*Some exceptions may apply. At the request of certain vendors, you may be required to go through their warranty process directly. Please send our customer care team an email and we are happy to assist you in contacting the vendor!

Lost & Stolen Shipments

We strive to provide exceptional service and ensure the safe delivery of every order placed with us. However, we understand that despite our best efforts, unforeseen circumstances may occur during the shipping process. 

Snuggle Bugz is not responsible for lost or stolen shipments. We will initiate a carrier investigation if a shipment is reported lost or stolen and resolution will only be provided if the investigation determines there was an error with delivery. Carrier investigations may take 7-14 business days to be resolved and we kindly ask for your patience during this time.

Once an error in delivery is confirmed by the shipping carrier, resolution options may include reshipment, store credit, or a refund. We kindly ask you to wait 24 hours after the shipment is marked as delivered to reach out as carriers sometimes mark packages as delivered prematurely. In the event a package was delivered successfully and stolen, Snuggle Bugz is unfortunately not liable.

US Shipping & Returns

Snugglebugz.ca ships all US orders through the Canadian Postal Service. The purchaser is responsible for all shipping costs as well as any duty, brokerage or any other fees charged by the carrier. The minimum delivery charge for shipping in the US is $30. If the shipping cost is greater, we will contact you prior to shipping out your order.

Please note some items are not eligible for shipping outside of Canada. These items include but are not limited to car seats, furniture and some strollers.

To place an order with shipping to the US, please reach out to sales@snugglebugz.ca with your shipping address and the items you would like to purchase and our team would be happy to see if your desired items are eligible for US shipping.

US Returns

Snugglebugz.ca is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, email sales@snugglebugz.ca to advise us that you are sending your product(s) back and to get a Return Authorization Number (This number must be written on the outside of the returned parcel). We require that all returns be made through an insurable method and that a tracking number is provided. Snugglebugz.ca is not responsible for items that may have become lost or stolen in shipment. You have up to 14 days from the date of delivery for all returns. US and International orders do not qualify for free returns.

Remote Area Exceptions

Unfortunately, we are unable to offer our free shipping to select remote areas due to the higher cost of shipping. If you are placing an order to be shipped to one of the remote locations you will be charged a flat rate at checkout.

Final shipping rates are based on the weight and dimensions of the package as well as the destination.
If the shipping rate exceeds the flat rate provided at checkout, our customer service team will reach out to provide you with an updated rate and will send through a payment request via PayPal for the difference. We will require the payment request to be completed before we are able to ship your order.