Riverbend Water Mat

Snugglebugz.ca is proud to offer free shipping* on Canadian orders!

Orders that are over $99 before taxes and are shipping to a Canadian address are shipped free of charge via standard free shipping*. Snuggle Bugz customers are eligible for one free return. Please note that Remote Area Exceptions and Free Return Details apply. Please see below for more details.

*Final shipping rates are based on the weight and dimensions of the package as well as the destination. If the shipping rate exceeds the rate provided at checkout, our customer service team will reach out to provide you with an updated rate and will send through a payment request via PayPal for the difference. We will require the payment request to be completed before we are able to ship your order. Snuggle Bugz reserves the right to cancel and not ship an order for any reason at our sole discretion. 

Remote Area Exceptions

Unfortunately, we are unable to offer our free shipping to select remote areas due to the higher cost of shipping. If you are placing an order to be shipped to one of the remote locations you will be charged a flat rate at checkout.

Final shipping rates are based on the weight and dimensions of the package as well as the destination.
If the shipping rate exceeds the flat rate provided at checkout, our customer service team will reach out to provide you with an updated rate and will send through a payment request via PayPal for the difference. We will require the payment request to be completed before we are able to ship your order.

Same-Day Shipping

We know how important it is to receive your purchases quickly, which is why we're excited to offer same-day shipping for select customers in the Greater Toronto Area (GTA). Place your order by 10 AM, and we'll ensure it arrives at your doorstep by 11 PM the same day!

Please Note:

• Areas: some areas/postal codes in GTA are not valid in same-day shipping. If you are eligible, it will show as an option at checkout.
• Order Cut-off Time: Orders must be placed before 10 AM to qualify for same-day delivery.
• Product Eligibility: Not all products are eligible for same-day shipping. If your item does not qualify, our customer service team will contact you promptly to inform you and provide a full refund for the shipping fee.
• Delivery Window: While we strive to deliver by 11 PM, unforeseen circumstances such as traffic or weather conditions may occasionally cause delays.

How Quickly Will My Order Ship?

It is important to us that we ship your purchase as quickly as possible. In-stock orders typically ship in 5-7 business days (Monday to Friday, excluding holidays), but process times vary based on the shipping rates selected at checkout.

Please note all shipping fees incurred when sending out the order are non-refundable. Shipments returned to sender or not picked up at shipping depots are considered returns and are subject to return shipping charges.

Expedited and Priority Processing ensures that we bump your order to the front of the line in our processes. Meaning that no matter where you are in the queue when you make your purchase, we bump priority orders to the front of the line and do everything in our power to ship them out as fast as possible.

While we do our best to ensure the fastest shipping possible, we cannot guarantee how long the carrier will take to process and deliver the shipment. Shipping fees are not refundable due to delays with the carrier.

If we discover an in-stock item is not available for whatever reason, you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason.

If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

Cancellation Policy

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please call us toll-free at 1-877-768-4284 with your order number or email sales@snugglebugz.ca. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.

How Should I Receive My Order?

For insurance purposes many packages will require a signature. You must be present to receive, inspect, & sign for your delivery if a signature is required.

Before signing/receiving the package, check to ensure you have received the proper number of packages and check for damaged packaging

When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”.

If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.

Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages, please report them immediately by emailing sales@snugglebugz.ca with your order number and pictures of any damaged items.

Final Sale Items

Snuggle Bugz customers can always be confident that our products are completely new, unused and attain a high standard of quality. For safety and hygienic reasons, the following products are final sale and cannot be returned or exchanged:

• Car Seats and Car Bases
• Travel Systems [Strollers + Car Seats]
• Playards once opened
• Furniture
• Mattresses & Mattress Covers
• Teethers & Pacifiers
• Bathing Items [Bath Tubs + Accessories]
• Bathroom Items [Skin Care, Toothbrushes and Toothpaste once opened]
• Feeding Items [Bowls, Plates, Utensils, Water Bottles once opened]
• Diapers & Swim Diapers
• Training Underwear
• Potties and Toilet Seat Trainers
• Breast Pumps & Accessories
• Personal Care Products
• Food
• Nursing Bras
• Thermometers
• Baby Swings
• Baby Monitors

Additionally, the following items are also final sale:

• Clearance Items, indicated by the price ending in .88 cents
• Items that have been price matched
• Items that have been removed or taken out of their original packaging
• Items that have been used outside the home
• Items that have been assembled and modified
• Special order items (including but not limited to all furniture)

Why Are Car Seats Final Sale?

Car seats are a significant investment for a family, both in terms of expense and your child's safety. Car seats are highly engineered to absorb/defer impact damage and are intended to be disposed of after even minor collisions, as certain safety features are 1-time-use only and will not protect a child in subsequent collisions.

Snuggle Bugz is committed to ensuring that all car seats purchased by our customers are guaranteed to be in new manufacturer condition and have never been compromised. For this reason, we do not accept car seat returns, however, if you have a concern over the condition or effectiveness of your car seat, we are happy to assist you in contacting the manufacturer for guidance.

For more shipping & return details, click here.