MIXX Next + PIPA Travel System

Purchased this stroller about two months ago. The lady that explained all the functions, colour options and comparable strollers was amazing. I wish I had gotten her name so she could get recognition! The process of purchasing was very easy, I came from a little ways away and called ahead to ensure availability. They had all the boxes at the door ready to go when I got there! The stroller over all is amazing. Very easy to use. Love the base for the car, definitely speeds things up when putting your baby in and out. The stroller it self goes across grass & gravel rather easily. Has lots of room on the bottom cargo spot for a diaper bag & cooler if needed. The folding function is very easy and goes quite compact. Fits easily in the trunk of a Honda civic. Overall very happy with the stroller, there is obviously cheaper options but having the easy open close, vehicle base, and capability of most terrain is huge.

Very disappointed with both the Nuna PIPA canopy and customer service experience.

The canopy on our car seat is extremely floppy and collapses easily, unlike the structured appearance shown in Nuna’s promotional photos and videos. It does not provide consistent shade coverage and feels poorly supported for a premium-priced product.

We even had it compared in person at Snuggle Bugz, where staff were also surprised by how unsupported the canopy appeared.

Customer service was slow to respond and ultimately dismissed the concern as “normal design” without offering a meaningful resolution despite escalation requests.

Expected much better quality and support from a premium brand.