Baby Registry FAQs

We know how busy life can be, especially when preparing for the arrival of your newest family member. Setting up a baby registry not only helps you keep track of everything you need, but also makes it easier for friends and family who want to help and share in this exciting time in your life!

That’s why at Snuggle Bugz we have made registering simple and flexible to meet your needs. Enjoy this special time, relax and enjoy. We are always here to help!

FAQS FOR REGISTRANTS:

How do I register? 

You can create a Baby Registry online or at any Snuggle Bugz location.   

Book an appointment at your local store for help in creating your Registry, one-on-one assistance in selecting the best products for your needs and lifestyle, and to answer all your questions!  

Create a Registry online at any time by clicking ‘Start a Registry’ on the Baby Registry page. 

Need help? Contact our Customer Service Team at 1-877-768-4284 or email at sales@snugglebugz.ca  

 

How do I access my Registry? 

Whether you created your Baby Registry online or in-store, you can access your Registry by logging into your online account. 

Once logged in, you can view/edit your Registry from the account screen, from the gift icon in the site navigation menu, or directly from the Baby Registry page.  

 

What should I register for? 

With so many baby essentials, it’s hard to know where to begin. That’s why we created our Baby Registry Checklist as a source of inspiration to ensure you don’t forget anything for you and your baby. 

TIP: 

Friends and family members are always eager to pick out gifts to prepare and celebrate you and baby, we recommend creating a large Registry to ensure you cover all of your baby needs! 

Include items of all price ranges. Friends and family members often love group gifts or gathering several items to create a gift basket. 

Think about baby’s needs over their first couple years, like extended clothing or diaper sizes, a convertible car seat, etc. Add them to your baby Registry, you’re going to need it sooner or later. 

 

How do I share my Registry with friends and family? 

You can obtain a URL to your Registry by selecting “Share” in the Registry menu bar while logged into your account and within your Registry account page.  

You can password protect your Registry so only viewers with a password can access. Password protection can be established during Registry setup or by selecting the “Profile” tab within your Registry account page. Toggle on the option to “Enable Password Protection” and set your password to enable this feature. 

Friends and family can access your Registry within the Baby Registry main page by searching your First Name or Last Name. 

 

How do I add items to my Registry? 

While logged into your account, as you find products on website (or in-store!), simply add to your Registry by clicking the “Add to Registry” button located on the product page and the product will be automatically added to your Registry. 

You may also add items to your Registry in-store through use of a wireless scanner. Please see a Store Advisor for access to the scanner. 

 

How do I update my Registry information? 

To edit your Registry information on your account, sign in to your account, access your Baby Registry, then select the “Edit” and “Profile” toggles within the Registry menu.   

 

I notice an item I received is not marked as fulfilled, what do I do? 

You can reach out to our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca or contact your local Snuggle Bugz store to mark any item as fulfilled on your registry. 

 

How do I make my Registry private? 

You can password protect your Registry so only viewers with a password can access. Password protection can be established during Registry setup or by selecting the “Profile” tab within your Registry account page. Toggle on the option to “Enable Password Protection” and set your password to enable this feature. 

When you share your Registry URL or a viewer searches your Registry, they will only be able to view your registry via the password if you have enabled password protection.  

 

I received a duplicate of a gift. Can I return it?  

Of course – we know it happens! If you have received a duplicate gift, visit any Snuggle Bugz location within 90 days from date of purchase to receive a store credit or an exchange. Can’t make it to a store location? Contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca  to assist in the return process. Review our complete Return Policy for more information. 

 

I received a gift from a friend or family member who purchased from another retailer. What do I do? 

You as the Registry owner may also delete any product from your Registry at any time. You can also reach out to our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca or contact your local Snuggle Bugz store to mark any item as fulfilled on your registry. 

Please note that if an item is marked as purchased without a transaction record associated, you will not be able to assign to Registry completion bonuses.  

 

What happens when someone buys something from my Registry? 

You will receive an email confirmation when a purchase is made from your Registry. You may also view orders associated with your Registry within the “Orders” tab in the menu of your Registry account page. 

 

Can I delete an item from my Registry?  

While signed into your account, you can delete a product from within your Baby Registry account page simply by selecting the grey "X" in the delete column beside the product. 

 

Can I change the desired quantity of an item on my Registry?  

While signed into your account, you can modify the requested product quantity from within your Baby Registry account page simply by inputting the desired quantity in the “Wants” column and selecting “Save Changes.” 

 

If I buy something in store, will it be removed from the Registry automatically? 

Yes. Customers must always inform Store Advisors that the item is from a Registry at checkout, so the item is marked as fulfilled from the Registry.  

 

What if I don’t know my baby shower event date yet?  

No worries, this field that can be changed at any time! 

 

Can my friends and family ship gifts directly to me? 

Yes! For online purchases, you will need to enable this in Registry settings. You will receive an emailed order confirmation [serves as a gift receipt] plus shipment confirmation once the item has been shipped.  

 

I did not receive a gift receipt with my online purchases? 

When an item is purchased online from your Registry and is shipped to you, you will automatically receive an email with a gift receipt and shipping details. 

When will I receive my completion incentives? How do I redeem them? 

When you are ready to complete your Registry to obtain your completion incentives, simply: Visit any store location, or Contact our Customer Service Team at 1-877-768-4284 or email sales@snugglebugz.ca.  

FAQS FOR REGISTRY PURCHASER:

How do I find a Registry? 

You can find a Registry within the Find a Registry page by searching the registrants First Name or Last Name. 

 

Can I look up a Registry in-store? 

Yes. Any Store Advisor can help you find a Registry while shopping in-store. 

 

What address should I ship the gift to? 

You may ship a Registry purchase to any address. 

To send the product directly to the registrant, select “Ship to Recipient Address” at checkout. This feature is only available if the Registrant has enabled it. Please note, if a Registry purchase is shipped directly to the Registrant, they will receive a confirmation email so they know to expect a package delivery. Only purchases with products exclusive to a customer's Registry can be shipped to registrant.  

 

How do I check if the product(s) are available at my closest Snuggle Bugz location?  

By selecting the product link within the Registry page you will be taken to the Product page. Here you can select “Check Availability at Other Stores” to determine in-store availability of a product on the Registry. 

 

How can I change where I want the purchase shipped to? 

Contact Snuggle Bugz Customer Service at 1-877-768-4284 immediately if your order shipping information needs to be adjusted. 

 

How do I buy something if it says, “currently unavailable online”? 

Snuggle Bugz allows preorders (for new or short-term out of stock) on select products. If you are able to add the product to your cart, then it’s available for preorder and will ship once it’s in-stock. The inventory status of a product can be viewed directly on the product detail page. In this case of a preordered product, the Snuggle Bugz Customer Service Team will communicate updates weekly on the approximate arrival date of your order. However, if you are unable to add the item to your cart, this product is no longer available for purchase. For more information on select products that are showing ‘currently unavailable’ online, contact our Customer Service Team at 1-877-768-4284 or email them at sales@snugglebugz.ca. 

 

How much is shipping? 

Snuggle Bugz is proud to offer free shipping over $99. It is important to us that we ship your purchase as quickly as possible and typically ship in-stock orders within 1 business day (Monday to Friday, excluding holidays). Read more about our Free Shipping policy here. 

 

Can I purchase an item online and pick up in store? 

You can! If your item is in-stock in store you will be able to select “Pick up in store” within the Delivery Method when making your purchase.