Website FAQs

Explore our new and improved Snuggle Bugz Website! Find answers to your questions about baby registry, gift cards, coupon codes, products, and more. Our updated FAQs ensure a seamless shopping experience.

1. What changes have been made to the Snuggle Bugz website? 
   We are excited to announce that the Snuggle Bugz website has undergone a new design update, making it easier and more intuitive to navigate. The changes include a refreshed user interface, improved search functionality, and enhanced category organization for a better shopping experience.
   
   
2. What is the Snuggle Bugz Baby Registry? 
   The Snuggle Bugz Baby Registry is a personalized service that allows expectant parents to create a wish list of their favorite baby products. Friends and family can easily browse the registry and purchase gifts, helping parents prepare for the arrival of their little one. With our recent update, the baby registry now features a fresh and user-friendly look, making it even more delightful to use.
   
   
3. Is my Baby Registry still available on the updated website? 
   Yes, the Baby Registry feature remains a vital part of our website. However, it now boasts an updated look and feel, making it even more enjoyable for expectant parents to create and manage their baby registries.
   
   
4. Do registrants need to take any action due to the website update? 
   Yes, due to the design update, all existing registrants are required to re-share their baby registry link with friends and family to regain access. This ensures a smooth transition to the updated Baby Registry system.
   
   
5. How do I create a Baby Registry? 
   Creating a Baby Registry is simple and can be done online. Just visit our website and follow the easy steps to set up your registry. Add products you love, customize your list, and share it with your loved ones. They can access it seamlessly through the updated website and explore a wide range of products to choose from.
   
   Need help getting started? Visit us in-store to start your Baby Registry. Our stores now have a scanner to easily scan all your desired items quickly to your registry! Don't forget to check out our Registry checklist for inspiration and read product reviews & comparison to help you decide.
   
   
6. How do I add items to my Baby Registry? 
   Adding items to your Baby Registry is a breeze with the updated website. Once you've created your registry, simply browse our extensive selection of baby products and click the "Add to Registry" button for the items you want. Your chosen products will be automatically added to your registry, ready for your friends and family to view and purchase.
   
   
7. How can I view what items have been purchased from my Baby Registry? 
   Keeping track of gifts purchased from your Baby Registry is easy. Simply log in to your account on our website and access your registry. There, you'll find a comprehensive list of items that have already been purchased under "orders". You will also receive emails when items have been purchased off your registry.
   
   
8. Can gift cards be used both online and in-store now? 
   Absolutely! With the website's new update, Snuggle Bugz gift cards are now versatile and can be used for purchases both online and in any of our physical store locations.
   
   If you have a gift card before July 24, 2023, you can still redeem it either online or in-store. Just remove the FIRST DIGIT (the "6") from your gift card number located at the back of the card, and you're good to go. To check your gift card balance, use our handy gift card checker.
   
   
9. Can I use my gift card on Nestled.ca as well? 
   Yes, your Snuggle Bugz gift card can now also be redeemed on Nestled.ca, expanding your options for finding the perfect baby products.
   
   
10. How do I buy and use a Digital Gift Card? 
    Purchasing and using a Digital Gift Card is a convenient way to treat your loved ones to a shopping spree on Snuggle Bugz. To buy a Digital Gift Card, visit our website and navigate to the Gift Card section. Choose the desired amount, if you want to send the gift card directly to someone & the date, add to cart and complete the purchase. The Digital Gift Card will be sent to your email or to the recipient's email, making it a perfect last-minute gift option.
    
    
11. How do I redeem my coupon code on the website? 
    If you received a coupon code before July 24, 2023, we kindly ask you to reach out to our customer service team to obtain a new coupon. Our team will be more than happy to assist you with a replacement code, ensuring you can still enjoy the benefits of our promotions.
    
    
12. How does Buy Online Pick Up In-Store (BOPIS) work? 
    Our Buy Online Pick Up In-Store (BOPIS) service allows you to shop for your favorite baby products online and then conveniently pick them up at your nearest Snuggle Bugz store. Simply check if the item(s) are available at your location by selecting the 'Pickup In-Store' option before adding it to cart. At checkout, you can double check if ALL items are available for you to pickup. Once your order is ready for pickup, we'll notify you by email.
    
    
13. What is the returns policy for purchases made on the website? We want you to be completely satisfied with your purchases. If you are not happy with your order, our returns policy allows you to return most items within 30 days of the purchase date. The items must be in unused and original condition, with all the original packaging and tags. You can read more about our Return Policy here.
    
    
14. How do I return my item? To initiate a return, please contact our customer support team by emailing sales@snugglebugz.ca, calling 905-631-0033 or toll-free 1-877-768-4284. Our representatives will guide you through the return process and provide you with the necessary instructions. You can also go in store to receive your return or exchange an item.
    
    
15. Is my personal information safe on the updated website? 
    Absolutely. At Snuggle Bugz, we take data privacy and security seriously. We employ security measures to protect your personal information and ensure a safe online shopping environment. Please update your password to access your account.
    
    
16. Are there any other changes I should be aware of on the updated website? The main changes are related to the design and functionality improvements. We've worked hard to create a more user-friendly experience, making it easier for you to explore our extensive range of baby products.

If you have further questions or experience any difficulties with the website or your baby registry, our customer support team is here to assist you. Feel free to reach out through our Customer Service team, and we'll be happy to help.

We hope you enjoy the new and improved Snuggle Bugz website. Thank you for choosing us as your trusted baby retailer!